Crown Relocations are looking for a Relocations Sales Consultant to join their team in Ruislip, West London

 

This role is 100% office based.

 

Position Statement

The role of the Relocations Sales Consultant is an integral one within the Private moving Sales Team. As part of our front-line Sales team, you will act as the first point of contact with our customers. A strong Customer Service focus will be required to ensure that we drive our private customer business with a desire to secure business. A team player is essential for this role.

 

Key Focus Areas

Understanding of the Relocations sector and competitive landscape is advantageous. Cultural awareness and sensitivity. Capable of maintaining and developing long lasting, mutually beneficial relationships. Understanding of the sales disciplines. Ability to work to tight deadlines and under pressure. Ability to accurately input and manage data.

Key Tasks and Responsibilities

 

Customer Interaction and Support

Serve as the initial point of contact for customers, providing exceptional customer service and support. Engage with customers via video chat to understand their moving needs and provide accurate advice and guidance. Conduct virtual surveys to assess customer requirements and secure bookings at the agreed sales margin. Maintain a customer-centric approach to ensure a positive experience and foster long-term relationships.

 

Surveys

To interact with private customers via video chat to provide accurate moving advice and guidance and will conduct the virtual survey and to secure the booking at the agreed sales margin. There will also be the expectation that new sales opportunities8 will be actively sourced and follow up upon through relationships with providers and stakeholders. You will secure bookings in line with agreed monthly targets.

 

Pricing and Booking

You will have responsibility for proposing the best commercial pricing for relocating customers. This price will provide the best value household goods pricing to ensure Crown is the relocation provider of choice for our customers. You will need to establish the best operational cost for each competitive opportunity and provide job costs directly into Interact for all quote opportunities. You will ensure that correct margins are applied to all proposals and then produce a Service proposal detailing the service offering to customers within the agreed timeframe. Ensure all sales proposals are followed up.

 

Corporate Social Responsibility

Support the company CSR commitment and goals.

Other

Demonstrate and promote the company vision and values. Ad hoc duties as assigned by the Manager.

Job competencies, aptitude and professional Knowledge and skills

 

Job competencies

Sales team support Presentation skills Sales organization Sales skills Quality

Aptitude

Demonstrated ability to negotiate effectively. Ability to always maintain confidentiality and display tact and discretion. Excellent analytical, interpersonal and communication skills. Ability to work in a potentially rapidly changing environment. Ability to set priorities, manage your time and workload and dependably meet strict deadlines. Ensure tasks are completed within timelines to a high degree of accuracy and professionalism. Ability to work efficiently in a high-pressured environment. Confident can-do attitude and a willingness to support stakeholders in effectively doing their job. Solution oriented approach to problem solving and decision making.

Professional Knowledge and Skills

Extensive experience within the Private domestic and international relocations industry. Have proven exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. possess strong verbal and written communication and presentation skills. Have an understanding and awareness of cultural sensitivity.

Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience. Always DETERMINED to do our best and to always keep improving. We are genuinely THERE when our customers and colleagues need us. We encourage the SHARING of knowledge amongst each other. We continuously remain OPEN-MINDED to stay innovative.

 

Equal Opportunities
Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.
 

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.