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Detailed Job Description:

Required Experience:

Five (5) or more years of hands-on experience with BMC Remedy/Helix installations, upgrades, configurations and development (relevant architecture experience) A bachelors degree in one (1) of the computer sciences fields or in management information systems; or Five (5) years of work experience in IT, systems analysis, management analysis, program planning, program research, or program evaluation. Proficient in the English language

Preferred Qualifications:

BMC Accredited Developer Experience with BMC Remedy/Helix data migration tools Experience with integrating Active Directory with BMC Remedy/Helix for role-based permissions and customer database updates Experience with BMC Digital Workplace and product catalog configuration, including workflow approvals Experience with migrating code and data into Remedy environments Excellent interpersonal and communication skills Ability to educate and train in-house support staff on the BMC Remedy configuration and upgrade process(es) (including troubleshooting approaches)