Start Date: April 13th No time off during training Contract until June Remote- equipment provided $16.50 hrly You will need to be available for a 8:00 AM – 10:00 PM EST M-F. Your shift is scheduled within ANY time within that time frame. Job Description + The CSR demonstrates detailed knowledge of the clients’ retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction. + This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. + The position requires the ability to work independently and in a team environment. + Assist participants in a concierge service model, addressing most inquiries end to end. + Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. + Ensure an optimal participant experience in the handling of all inquiries end-to-end. + Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services. + Document and update participant account information in the case management system timely and accurately. Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.