Overview CubeSmart is seeking a Remote CAM Agent to join our Call Center team. The CAM Agent will support new and existing CubeSmart customers from across the nation virtually via video chat. Leverage technology to rent cubes, take payments, administer accounts, and everything in between. You will be a resource for in-store teammates, allowing them to better serve customers who desire an in-person experience. Who we are: At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you. Responsibilities Available virtually during set operating hours. Assist customers with rentals, vacates, payments, and all other areas associated with the customer experience. Deescalate customer issues, and provide timely follow-up with solutions. Effectively document interactions in HIVE. Ongoing communication with in-store teammates. Provide reporting and feedback Actively sell storage cube rentals and ancillary products. Assist with collections and foreclosure process Other duties as assigned Qualifications Sound communication skills via video chat. CubeSmart, in-store operational experience. Adequate computer skills, specifically with video chat, outlook, HIVE, and Excel. Strong desire to deliver excellent customer service. Comfortable with change, and a desire to solve problems. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.