A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Windows Desktop Engineer – Remote support   10B

Desktop Support Engineers are IT support specialists assisting clients with hardware and software issues. Responsibilities include technical troubleshooting of Windows environment and software’s used by end users, including the setting up of computer hardware systems, installing and upgrading software. The support window will be 8:am EST to 8 pm EST, working in shifts, available for on call support for critical issues.

Roles Responsibilities (Including, but not limited to)

             

Remote Support for end users laptops / desktops / printers and installed software’sHandle workplace related incidents escalated from service deskPerform remote break fix of devices (Windows 10, 11). Incase it needs local hands and feet support, work with onsite desktop support engineer to resolve the issues.Participate in Major incident management call when workplace services are impactedPerform mobile device management using IntuneProvide support for user onboarding or offboarding activitiesPerform software distribution, patching of end user clients (laptops & desktops only)Application packaging using IntuneSupport office printers, phones and vide conference rooms.Create Windows OS Images and build laptops / desktops remotelyTeams Telephony IMACS – Assigning DID numbers to usersPerform metering of software installations vs license inventoryConfigure and manage central mobile device management platform, troubleshoot mobile device issues with registration, certificate issuance, etc.Coordinate technical activities with key internal and client stakeholdersLiaise with vendors and service providers to execute technical changeFollow up with clients to ensure their systems are functional. Report customer feedback and potential requestsHelp create technical documentation and manuals regularly. Responding to client support requestsContacting end users to find out the nature of the problem. Troubleshooting hardware and software issuesCarry out asset tracking and update CMDB

Must Have

Windows 10 and Windows 11 OS troubleshooting and support experienceStrong skills in deploying Windows 10 / 11 images, applications and updates to desktops using Intune End point managerStrong Windows server and Print Management experienceExperience in Microsoft Intune and Teams (Voice support), Sharepoint would be an added advantage.Understanding of Microsoft Azure, , Azure Active DirectoryWorking knowledge on O365, End User & Security tools, switches, routers, MS Teams, video conferencing solutionsIntermediate PowerShell scriptingExperience in automating tasks handled by L1 support teamAbility to learn new product updates and technologiesAbility to communicate appropriately with client technical and executive staff

Requirements & Behavioral Attributes

3-5 year of proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role, with Customer-oriented attitudeAbility to solve complex hardware and software issues on desktopsBachelor’s degree in Computer Science or Information Technology with excellent problem-solving and multitasking skillsITIL Foundation certificate (V3 or Edition 4) preferredAbility work after hours, perform remote troubleshooting and provide clear instructions as wellExcellent interpersonal skills. Good written and verbal (English) communication skills

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.