Remote Front Desk Agent Our client in Orlando, FL is looking for hardworking, motivated talent to join their team. Don’t wait… apply today! What's in it for you? Remote - 2 weeks of in-person training in Orlando, FL then remote Contract for 6 months Full time - 40 hours per week **Job Description** The Specialist, Global Rental Operations is responsible for the prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed. The role is also responsible for the crisis management and relocation of rental guests due to natural disasters, renovation timeline adjustments, system issues, resort evacuations, etc. The Operations team partners with yield, inventory management, and resort management to ensure the smoothest transition for changes to reservations. Requires two (2) years of customer service experience, or timeshare operational experience. Knowledge and skills Excels in conflict management and demonstrates proficiency in negotiating skills Solid ability to multitask with strong computer navigation capabilities. Exceptional listener with the skills to effectively communicate orally and written. Possess the ability to learn quickly and apply new information; adaptable to change. Consistent ability to exercise excellent judgment when making decisions Comfortable navigating through ambiguous issues Conducts extensive targeted research in an efficient manner High proficiency in business writing and email etiquette Aptitude for curious learning and demonstrates self sufficiency In-depth understanding of contract standards, contractual documents, and sales compliance manual. Technical Skills: Microsoft Office products SharePoint **Responsibilities:** Relocations/Crisis Management: Communicate highprofile and/or urgent relocation/cancellation details to guests via telephone/email to explain aspects of the relocation/cancellation project. Ensure all internal/external stakeholders are kept wellinformed through clear and concise communication. (40% of the time) Case Review/Handling/Resolution: Conduct thorough reviews of cases to ensure all aspects are considered such as compensation/complaint history, customer behavior, financial activity, feedback from the customer and internal/external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting. Collect data regarding the complaint from the customer and attach internal and external communication and supporting documentation for case review and future reference. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally. (35% of the time) Daily Tasks: Will be assigned daily tasks that support various organizational initiatives. Monitor and provide timely resolutions to requests from customers and internal/external partners through various channels (i.e. shared inbox, OTA portals, etc.) (25% of the time) **Why should you choose Experis?** Weekly pay with direct deposit Consultant Care support Free Training to upgrade your skills Dedicated Career Partner to help you achieve your career goals Are you Interested? Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.