Job Description An employer for a large dental support organization is looking for a Level 1 Service Desk/Help Desk Analyst to join a team of 10+ members. This person will provide software and network support, and troubleshooting to solve technology issues. This person will be answering phone calls (average 40-50calls/day) and completing the technology issues and tickets. Responsibilities include: Printer issues, password resets, some incidents, resetting AD passwords, ticketing/ITIL, and provide excellent customer services to employees. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 1-2+ years of experience in a Service Desk/Help Desk technician (level 1) 1+ year of experience with ticketing system (Service Now, Jira, Remedy, ITIL ticketing system, etc) 1+ year of experience with Microsoft Office - O365 1+ year of experience with Active Directory Excellent customer service skills & communications skills BA Degree ITIL Certifications null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.