Remote Service Engineer, Ultrasound and CT
Job description
As a Remote Service Engineer at Philips, you will provide exceptional technical support through remote diagnostics and on-site support to both our internal and external customers as well as field partners. You will combine your technical, networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers, ensuring customer satisfaction while maintaining our business targets. You are preferably located in Stockholm, Lund, Gothenburg or Umeå.
You are responsible for:
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to our customersResolving customer service events by leveraging Philips tools and resources as neededTimely escalation of customer product issues for evaluation and action by higher level supportTechnical support for the local service organizationFollow-up and monitoring of performed service jobsPerform security updatesEstablish and develop good cooperation agreements with our customers and internally at PhilipsEnsure that you are up to date on new technology that could potentially affect Philips products within your product portfolioCertain parts of the job involve traveling and working onsite at customer sites Driving increased productivity through utilization of remote tools and technical skillsImplementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actionsYou are a part of
The S&SD organization and the Nordic remote service team reporting to the Remote Service Lead.
To succeed in this role, you should have the following skills and experience:
You have a technical education at university level or similar, BsC / Candidate in medical technology Minimum 3-5 years of professional experience in engineering in medical technology in the areas of imaging systems, X-ray and Ultrasound.Experience in technical remote support Ability to troubleshoot, think logically and provide technical solutions authoring.Strong time management and interpersonal skills with the ability to effectively communicate with teams and customersA good ability to meet customers and collaborate in teams are important qualities.Fluent in Swedish and English (both are requirements)Other Nordic languages are an advantageDriving license
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.