Job Description

Job Responsibilities

Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.

This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio.

Responsibilities include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms.

May support 3rd party products and occasionally visit customer site.

Leverages post sales interactions with customers to probe and qualify further revenue opportunities.

May book transactional sales opportunities and provide highly qualified leads to sales.

Qualifications

Qualifications:

Bachelor's required or Master's Degree or equivalent.

Post-graduate, certification, and/or license may be required.

3-4 years of relevant experience in Life Sciences, Manufacturing or similar industries.

Working Arrangement:

Hybrid Model: 3 days in the office and 2 days working from home

Contact Centre Environment

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Services & Support