**The Remote Service Engineer** is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. On daily basis you will receive, understand, route and handle customer technical requests such as product or service malfunctions. This function provide remote service to EMEA region. **Your role:** + Monitors and ensures seamless systems performance at remote locations customer sites; + Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines; + Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status; + Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatching onsite support; + Coordinates customers requests of application training and cooperates with application specialists in this domain; + Fulfills contracts agreements and requirements including periodical software and patches upgrades on remote systems; + Leads the realization of new projects in cooperation with technical expertise resources from Philips and hospital IT teams; **To succeed in this role, you should have the following skills and experience:** + **at least 3 years of related experience in troubleshooting and resolving complex technical problems, preferably in medical domain** + You provide excellent customer service and communicate effectively in Polish and English with both managers and technical staff + You have a master’s degree in one of the fields: Information Technology, Computer sciences or Medical engineering) + You are a task-oriented person who is on time, work efficiently, and manage your own priorities well You can guide resources toward goals without needing formal authority. **Additional advantages:** + Certified in Project Management; + Skills in HL7 Protocol; + Networking certification (CCNA by CISCO); + Experience in Servers management **Our benefits:** + **Hybrid way of working (3 days per week at office in Warsaw)** + **Employment contract** + Annual bonus based on performance achieved  + Private medical care with the option to extend it to family members  + Benefit System cards  + Discount for Philips’ products  + Wide variety of trainings & learning opportunities + Promotion of a healthy lifestyle in the office + Employee Assistance Program **How we work together** We believe that we are better together than apart. For our **office-based teams** , this means working in-person **at least 3 days per week.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. \#LI-EU \#LI-Office \#GBS