MAS technicians are the face of our company. This role comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation.

Key Job Responsibilities

Perform remote vehicle diagnostics, provide information, advice, and technical solutions to customer via telephone and supported equipment

Document all customer interactions in management system

Work within groups of technicians and software development teams to improve products and services

Maximize first time resolution of customer queries

Provide training support and basic technical support to customers and employees as required

Other duties as assigned

Education and/or Experience Required

High School diploma or GED required

1 to 3 years’ experience as an automobile technician required

Automotive Repair experience/education required

Required Skills/Abilities ​

Strong PC skills including proficiency in Microsoft or Google environments

Superior customer service skills required

Strong problem-solving capabilities required

Ability to communicate effectively both verbally and in writing with customers required

Ability to multi-task required

Other Requirements

Must be able to hear on a telephone and at times with others speaking

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Compensation Details

$22-$30/hour