Our client, a leader in customer experience, is seeking a Tier 2 Technical Support Agent to join their team. As a Tier 2 Technical Support Agent, you will be part of the Customer Experience Center supporting the Inbound Support Team. The ideal candidate will have exceptional written communication skills, strong problem-solving abilities, and the ability to multitask effectively, which will align successfully in the organization. **Job Title:** Tier 2 Technical Support Agent **Location: Remote** **Pay Range: $27.00 to $29.00hr** **What's the Job?** + Respond to customer inquiries and technical support issues via phone, email, and live chat in a professional, clear, and concise manner. + Assist customers with product questions, technical troubleshooting, and policy clarifications. + Research and resolve customer issues by collaborating with internal departments or referring to company policies and guidelines. + Accurately document all customer interactions, including case details, resolutions, and follow-ups, in the CRM system. + Handle multiple chat conversations simultaneously while maintaining a high level of accuracy and quality. **What's Needed?** + High school diploma or equivalent required; associate’s or bachelor’s degree preferred. + Minimum 2 years of experience in customer service, preferably in a call center or online support environment. + Experience troubleshooting automotive technologies like entertainment systems and connected vehicle technology. + Exceptional written communication skills with strong grammar and spelling proficiency. + Proficiency in email and chat platforms, CRM systems, and basic computer applications (e.g., Microsoft Office). **What's in it for me?** + Opportunity to work in a fast-paced, dynamic environment. + Gain valuable experience in technical support and customer service. + Be part of a collaborative team focused on customer satisfaction. + Develop your problem-solving and multitasking skills. + Work remotely, providing flexibility in your work-life balance. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.