About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Title: Renewal Analyst Grade: 9 Location: Belgrade, Serbia The Renewal Analyst role will be supporting NCR Voyix Retail and Restaurants businesses. The team is integral in pulling all the contract that need to be renewed, validate them and then delegate them to appropriate sales team. This role requires strong critical thinking, teamwork, and self-initiative and drive to deliver excellence. You will be working with many cross functional teams, including legal, billing, product, and supporting our sales teams, all whom will lean on your expertise and knowledge in processes. Strong verbal and written communication skills are required, as you will be working with individual contributors and senior leaders. Key Responsibilities: + Pulls contract data from various systems such as Salesforce, Zuora, Power BI, CFS, etc + Reviews contracts for accuracy + Creates Salesforce opportunity for contracts that need to be renewed + Verifies proper sales contract completion and storage management. + Serves as the helpline for issues related to contract renewals management systems or processes. + Interfaces with managers and leadership to escalate issues, provide updates, and implement improvements. + Develops strong relationships with sales executives and other teams. + Strong customer service skills + Eager-to-learn attitude with a strong desire to grow within the position. + Supports the Sales Operations Organization to ensure accurate billing and invoicing. + Works with limited guidance on projects, with defined criteria. + Other job-related duties, as assigned. + The Renewal Analyst serves as a point of contact and change agent within internal teams. + Maintains documented processes and templates. Basic Qualifications + Bachelor’s Degree or equivalent work experience + Proven analytical skill + High level of proficiency in MS Office products, strong Excel Skills + Demonstrates complex critical thinking and complex problem-solving skills + Strong general computer skills and ability to quickly learn proprietary applications and emerging technology + Highly motivated individual with the ability to learn quickly and work with a variety of individuals in both team and self-directed environments + Effective communication skills, both written and verbal + Extremely detail-oriented with the ability to identify potential issues, recommend and implement resolution plans + Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; + High degree of organization and attention to detail + Preferable basic knowledge in Salesforce Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.