Location

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Primary Responsibilities: The Renewal Supervisor assists in leading the Renewal Administration team and helps make sure lease renewals are completed successfully, notice to vacate process is followed, and move out experience is completed successfully. This role includes reviewing resident accounts, assessing risks, and creating renewal plans that meet both resident’s needs and company goals. Main responsibilities include managing all renewal opportunities, forecasting, negotiating terms, and working with other teams to get renewals completed on time. The Renewal Supervisor also prepares regular performance reports and keeps the Renewal Manager updated. Some travel may be required to support local teams with renewal and marketing efforts, helping to maintain or grow occupancy and rent levels.

Skills & Competencies:

· Bachelor’s degree in business administration, Marketing, Management, or Communications is preferred

· 3+ years of multi-family and/or single-family rental homes experience

· 4+ years of leasing experience with a strong understanding of lease agreements

· Experience supervising, leading and motivating team members

· Knowledge in fair housing and local real estate laws, where applicable.

· Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred

· Working knowledge of MRI, Yardi, and/or One site, Salesforce

· SC Real Estate license

· Demonstrated strong written and verbal communication skills

· Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multitask

· Ability to prove critical thinking and problem-solving concepts

· Ability to thrive in a high volume, data entry and processing work environment, where applicable

Essential Job Functions:

· Coaching and development of Renewal Admin team members through weekly meeting.

· Monitor performance and attendance of in office and virtual assistant staff members and report inconsistencies or concerns to the Manager.

· Handle Level 1 Renewal Escalations.

· Manage Notice to Vacates and Non-Renewals.

· Manage renewal plans with the assigned centralized teams. This consists of meeting with the centralized teams (by phone or in person) to plan out how renewals will be allocated and worked.

· Assists with strategy opportunities for marketing and manages renewals and strategies to increase occupancy.

· Oversee preparation of renewal letters and quotations.

· Process lease renewals for all homes by following our renewal policy and increasing the occupancy retention rate

· Provides coverage for Renewal Specialists while on PTO.

· Execute renewal leases

· Strict adherence to all local, state, and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws pertaining to property management or residential leasing.

· Understanding the reasons for resident move-out and how the company can respond to curb potential negative occupancy trends.

· Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

· Able to obtain 75% retention rate on assigned expirations

· 24 – 48 hours response time from assignment

· Rent Growth 3%

· Quarterly Audits with team and achieve 90%

· Occupancy 95%

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT