Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning* specialist life and health broker.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We are focussed in getting to know our clients and what they want from their insurance. We take pride in offering an unrivalled service to our clients and partners. We are now hiring for a Renewal Team Manager at Howden Life and Health, you will be responsible for maximising renewal revenue balancing retention and to rebroke performance through effective coaching, feedback and leadership of both sales and support teams.

Skills required                          

Ability to interpret MI and drive performance accordingly, appreciating performance is delivered through sales and support teams, balancing the needs of both

Unstoppable ability to deliver sales target

Capability to motivate and inspire

Flexibility, adaptability and the ability to work well under pressure

First class sales, communication and interpersonal skills

Excellent leadership, training and coaching skills and an advocate of the GROW model

Excellent organisation and prioritisation skills and the ability to manage own workload, knowing when to delegate for best results

Principal duties                       

Accountable for renewal revenue performance

Driving team performance through effective leadership of Team Leaders and Advisers alike

Train, coach, mentor and develop the team enabling a culture of accountability and performance

Leading the team to greater levels of performance and client satisfaction

Responsible for implementing contact strategy and ensuring this is evident in calls

Evaluating processes and procedures and creating more efficient ways of working

First stage recruitment of all new team members

Managing behaviour, performance and attendance to ensure the team is appropriately engaged in achieving high levels of performance

Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)

Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues

Full Time - 39 hrs per week.

Location - Gloucester Business Park

Hybrid - 3 days from home, 2 days in office

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent