Our Renewals Team is growing rapidly and we’re looking for a passionate, results driven individual that can be a part of our Global Renewals Team.

Tricentis’s Renewals Team is a critical part of our Customer Experience organization. As a Renewals Manager you will be a key contributor and part of a team of Renewals Managers located in our APAC region. Your mission is to ensure customers receive an exceptional experience during the Renewal phase of their journey with Tricentis, while achieving company retention targets.

Responsibilities:

Collaborate closely with Customer Success Managers, Account Managers, and Partners to understand client needs and develop renewal strategies based on data-driven insights in alignment with company initiatives.Assist with identifying and closing growth opportunities with success leveraging cross-functional teams.Provide management insights into renewal activities and engage them as needed to drive success.Address customer requirements and challenges, demonstrating strong account management skills to ensure timely renewals.Develop and execute negotiation strategies for contract renewals, optimizing terms and building trust with customers.Work with internal stakeholders across various departments to develop comprehensive renewal strategies, utilizing tools such as Asana, Power BI, and Salesforce.Adhere to internal processes and best practices in Opportunity forecasting, Data quality, and salesforce hygiene.Maintain a forecast of renewals within your territory, proactively identifying and mitigating risks.Participate actively in strategic account planning, focusing on public sector clients.

Required Skills/Experience:

3-5+ years of renewals, account management, or customer success experienceExperience with the channel, distributors, and partner ecosystem. Proven success in contract renewals, with a focus on negotiating terms.Strong negotiation skills, particularly at the executive level.Experience managing complex, multi-year contracts.Proficiency in process management, financial analysis, and policy adherence.Familiarity with tools such as Asana, Power BI, and Salesforce.Excellent customer management skills and ability to engage in strategic conversations.Adaptability to changing priorities and organizational policies.Previous experience working with public sector accounts is essential.

We offer: 

Market competitive salary  

Favourable working atmosphere in a rapidly expanding company 

Personal and professional development 

Permanent, full-time employment 

And more! 

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together. 

Demonstrate Self-Awareness: Own your strengths and limitations. 

Finish What We Start: Do what we say we are going to do. 

Move Fast: Create momentum and efficiency. 

Run Towards Change: Challenge the status quo. 

Serve Our Customers & Communities: Create a positive experience with each interaction. 

Solve Problems Together: We win or lose as one team. 

Think Big & Believe: Set extraordinary goals and believe you can achieve them. 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. 

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