Job Overview: The Renewals Manager is responsible for managing and driving the renewal process for existing customers. This role involves working closely with customers, sales teams, and other internal departments to ensure timely and successful renewals of service contracts, subscriptions, and agreements. The Renewals Manager aims to maximize customer retention, identify upsell opportunities, and ensure customer satisfaction. Key Responsibilities: Manage Renewal Process: Oversee the entire renewals process from initiation to closure, ensuring timely renewals of service contracts, subscriptions, and agreements. Customer Engagement: Build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with the company's products and services. Collaboration: Work closely with sales, customer success, and account management teams to align on renewal strategies and ensure a seamless customer experience. Data Analysis: Analyze renewal data, track key performance metrics, and provide regular reports to senior management on renewal rates, revenue, and customer retention. Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products and services to existing customers during the renewal process. Negotiation: Negotiate renewal terms and conditions with customers to ensure mutually beneficial agreements. Process Improvement: Continuously improve the renewals process by identifying bottlenecks, implementing best practices, and leveraging new tools and technologies. Documentation: Maintain accurate records of renewal activities, customer interactions, and contract terms in CRM systems. Risk Management: Identify and mitigate risks associated with renewals, such as potential churn or dissatisfaction, by proactively addressing customer concerns. Qualifications: Education: Bachelor’s degree in Business, Sales, Marketing, or a related field. Experience: Proven experience in renewals management, account management, customer success, or a related role. Experience in the technology or software industry is a plus. Skills: Strong customer relationship management skills. Excellent communication and negotiation skills. Analytical mindset with the ability to interpret data and generate insights. Proficiency in CRM software (e.g., Salesforce) and other relevant tools. Ability to work independently and as part of a team. Strong organizational and time management skills. Attributes: Customer-focused with a commitment to delivering high-quality service. Detail-oriented and process-driven. Proactive problem solver with a positive attitude. Adaptable and able to thrive in a fast-paced, dynamic environment. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.