Renewals Specialist **General Information** Press space or enter keys to toggle section visibility City Oak Brook State/Province Illinois Country United States Department CLIENT SERVICES Date Friday, May 2, 2025 Working time Full-time Ref# 20035723 Job Level Individual Contributor Job Type Experienced Job Field CLIENT SERVICES Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 63,600 Annual Base Salary Maximum 127,200 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) **About the Role:** As a Renewals Specialist, you will own the renewal process for various contracts with our clients, including Microsoft, Dell, Aruba, HPE, Cisco, Adobe, ITsavvy managed services and more. You will drive and lead the renewals process in collaboration with the Client Executive and Partner Management team by proactively reaching out to provide clients with the best renewal options. You will report to the VP of Customer Experience and work closely with the partner and client management teams to maintain an industry leading revenue retention rate. **Job Responsibilities:** + Drive and lead the renewals process in collaboration with the Client Experience team by proactively reaching out to provide clients with the right renewal options. + Create renewal playbooks to build a practice that is scalable and repeatable. + Negotiating contract renewals with clients and resolving any issues or concerns. + Identifying opportunities for cross-selling and upselling additional products or services. + Providing exceptional customer service and support during the renewal process. + Analyzing renewal rates and trends and providing feedback and recommendations to improve retention and revenue. + Creating and providing reports to clients and ITsavvy sales team members. + Maintaining accurate records of contract terms, expiration dates, and renewal status within our platforms. + Serve as the voice of the client and direct feedback to appropriate groups. **Requirements:** + A Bachelor’s degree in business, marketing, or a related field is prefered. + At least 3 years of experience in contract management, renewals, or sales. + Excellent communication, negotiation, and interpersonal skills. + Have an aptitude for automation and workflow procedures. + Proficiency in Microsoft Office, CRM software, and other relevant tools. + Knowledge of Microsoft, Cisco, Cisco SMARTnet, Adobe, managed services, and other products or services we offer. + Results-drive team player attitude and a willingness to learn and grow. + Most importantly, client success obsessed. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.