Please be aware that for this position, the candidate is required to be located in Brazil.

Position Overview 

This is an exciting and challenging customer management opportunity in a software environment. The Customer Renewals Specialist will support customer relationships and represent the customer within the Intelex business. This person will be responsible for administration of renewal contracts across the Intelex business lines. This includes but not limited to; negotiations, downgrade support, tracking contract status, coordinating contract renewals, cross functional coordination and business analytics. Goal is to maintain smooth and timely contract processing, ensure data integrity and assist in establishing consistent, responsive and flexible oversight of renewal business. 

Responsibilities and Deliverables:

Facilitate negotiations for customers working towards multi year contracts (and the annual increases that apply) as well as reduce price leakage through downgrade negotiations.  Liaison with other internal organizations such as Customer Success, Finance, Legal and Sales.  Coordinate adjustments to subscriptions for existing customers.  Tracking and oversight through the entire renewal cycle.  Update internal systems as necessary to maintain Accurate data that will be used across multiple business units.  Proactively monitor customer data, identify risk points, and evaluate at-risk status.  Provide support for efficiency analytics and contract related reporting.  Other specific project-related responsibilities as department requirements dictate.  Support customer relationships and represent the customer to Intelex.  Drive product usage and customer retention, with a focus on early identification of risks and improvement of overall account health.  Administrate of renewal contracts for business lines. This includes but not limited to: tracking contract status and negotiations.  Maintain smooth and timely contract processing, ensure data integrity, and assist in establishing consistent renewal business.  Drive product usage and customer retention, with a focus on early identification of risks and improvement of overall account health.  Complete other duties as assigned by Intelex. 

 

Experience:

Experience in the field of Customer Success/Sales or contract/renewal administration with emphasis on technology and/or SaaS.
 

Qualifications:
 

Skills & Work Traits 
 

High level of proficiency in English. Demonstrated ability to adhere to a renewal program. Ability to work, understand and progress in a fast-paced technology driven global environment. Must have functional understanding of data entry as related to business applications. Strong analytical and problem-solving capabilities, both quantitative and qualitative, to enable identification of issues and devise solutions. Ability to work independently as well as collaboratively depending on specific situations.  Familiarity with contract creation and execution is a SaaS environment and experience with contract terms and documents.  Ability to apply innovative approaches and initiative to increase productivity and work standards is a plus.  Strong business and commercial acumen. Experience working with Global Companies. Excellent interpersonal skills at all levels. Superior organizational skills and exceptional attention to details.
 

Technical Competencies 

Must be proficient in MS Office applications specifically Excel, Word, and PowerPoint. Salesforce, Gainsight and Sharepoint experience a plus. Contract administration is a plus.
 

Education:

Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.
 

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Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

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