Ready to become a Wriker? Step into the role of Renewals Manager at Wrike, dedicated to driving customer retention across Southern Europe and Latin America. Mastery of Spanish is essential, and proficiency in Italian or Portuguese is a significant advantage, enabling you to effectively cover and connect with our diverse client base in these regions. In collaboration with Sales and Customer Success, you'll strategize to enhance retention and align with Wrike's high standards. If you're passionate about customer engagement and skilled in negotiation, this role offers a dynamic platform to impact our global customer landscape. More about Your team The Wrike Renewals Manager is a high-impact position on a team that consistently delivers market leading retention rates. You'll collaborate with a diverse group dedicated to customer loyalty and securing Wrike's revenue across these regions. As a part of the Renewals team, you'll work closely with Sales and Customer Success. Together, we'll drive the continued success and growth of Wrike's international presence. How we work You will be responsible for owning and executing a portfolio of renewal contracts in an assigned book of business, focused on the closed loop process of subscription renewal. You will be tasked with minimizing churn, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. You will collaborate with the Customer Success, Sales, Legal, and Finance teams to deliver an optimal result. Additionally, Wrike will provide a comprehensive training program and buddy system, giving you the tools you need to be successful in your new role! How You’ll make an impact  Quote renewal offers for Customers and ensure the CRM has accurate details and forecasts Work reactively on cancellation requests Work proactively to mitigate churn and close additional revenue Collaborate closely with Customer Success Managers Act as liaison between Finance, Sales and Customers Assist the Billing team with collections Uncover trends in subscription automation practices that can improve renewal workflow You will achieve your best if you have  Fluent in English and Spanish Excellent written and verbal communication skills Excellent organizational and time management skills Ability to handle rejection Technologically inclined You will stand out with Fluency in Italian or Portuguese Proven and effective negotiation skills A growth mindset and being team oriented Experience in a customer-facing position, preferably sales Aptitude for and interest in workflow processes and automation Ability to succeed in a high velocity environment Creativity and ability to think outside the box

 

Perks of working at Wrike

25 days of paid vacation  Pension scheme Life Insurance plan Health Insurance Income Protection Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents) Bike to Work scheme

 

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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