Location: Nederland, Colorado

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors.   Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

Job Summary/Overview:

This position is for high school students ages 15-17. A rental attendant is the first point of contact the customer visits within our shops. Providing a positive and helpful guest interaction is the top priority. Outfitting guests to select gear based off guest measurements, ability level and conditions are a primary job function. This ensures a great experience on the slopes! Our rental shop provides ski and snowboard equipment for many ability types. As a rental attendant, it is important to retain product knowledge to best gear up our customers for the slopes and uphold proper boot fitting techniques. An ideal applicant for this position would have experience with customer service in a fast-paced environment, attention to detail, organization, and communication.

The successful candidate:

Ensures a positive customer service experience and provides premium guest service.

Promote all Eldora rental products, policies, and procedures.

Helps facilitate organization of incoming and outgoing rental customers.

Ensures proper fit to select rental equipment and provides a seamless experience in the rental shop.

Previous customer service experience required.

Performs daily cleaning and organizational activities.

Must have experience in a fast-paced customer service or hospitality environment.

Upholds safety standards and practices safe working habits.

Must be able to lift 30-50 pounds.

Arrives to work on time and follows schedule.

Adheres to all grooming guidelines.

Must be able to work weekends and holidays.

Follows established policies and procedures and is supportive of the company’s core values.

Essential Functions/Major Responsibilities:

Ensures smooth and positive guest interaction.

Performs inventory activities.

Participates in regular training.

Practices safety by attending meetings and wearing provided PPE when applicable.

Reports to and communicates effectively with rental management on needs and tasks.

Personal Attributes:

Is honest and has the highest integrity.

Is able to handle and manage confidential information.

Professional appearance.  Adheres to all grooming guidelines.

Follows established policies and procedures.

Is supportive of Core Values

Sets the example for others and is above reproach.

Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.

Is organized in tasks.  Sees projects through to the finish.  Has good follow-through and makes it a habit of getting back to people on issues.

Can handle fast paced, potentially high-pressure environment.

Is flexible with hours and days of work.

Is able to work any hours of the day, any days of the week.

Prioritizes and re-prioritizes personal time and work, to have good balance in life.

Be a champion of Play Forever, Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations.

Basic Requirements:

General knowledge of the outdoor Industry and associated products. ·

Experience with customer service.

Effective oral and written communication.

Excellent organizational skills.

Must be able to lift and carry items up to 50 lbs.

Bending, reaching, climbing

Pushing/Pulling

Prolonged standing

Confined sitting

Eye/hand coordination

Visual concentration on equipment

Concentrated reading and writing

Rapid reaction to physical changes (operating equipment)

Peripheral, color, and depth vision

Compensation: Proposed hiring rate of $16+, actual pay will be adjusted based on experience.

Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. 

POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations. This will be posted for a minimum of 3 days or until the position is filled.