Birmingam Airport, United Kingdom
1 day ago
Rental Operations Agent

Job Title:  Rental Operations Agent

Location: Birmingham

Salary: £24,600 + monthly commission

Hours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)

Other: Free Parking & Uniform Available

Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and for resolving customer complaints and issues. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment.

Some specific responsibilities of a Rental Operations Agent will include:

Greeting customers and listening to their needs to determine the best rental optionsProcessing rental agreements and payments providing information on rental rates and policies and available vehiclesUpselling additional products and services, such as coverage and GPS navigation systemsOutlining and clarifying final charges to customers and collecting rental agreement receipt signaturesProviding assistance with directions and travel informationMaintaining accurate records and completing paperworkCompleting daily back-office tasks (handling emails, preparing station reports)Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as neededConducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rentalEnsuring the rental car lot is organized and well-maintainedResolving customer complaints and issues in a timely and professional mannerEnsuring that safety and security protocols are followed at all times

Requirements:

Fluency in spoken and written EnglishPrior sales or customer service experience, particularly in the car rental, retail or hospitality sectors preferredValid driver's license with a clean driving recordOpenness to working flexible schedules, including weekendsProven proficiency in communication and interpersonal skillsA team-oriented approachDemonstrated ability to handle multiple tasks and perform well in a fast-paced settingA friendly, upbeat, and proactive attitude.

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

33 days holiday inclusive of bank holidaysEmployee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeingEmployee discounts on car rental across Avis Budget Group (including Zipcar).Opportunity to earn monthly commissionPension

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Apply Now!

Birmingham

Warwickshire

United Kingdom
Confirm your E-mail: Send Email