Kuala Lumpur, Selangor, Malaysia
22 hours ago
Rep II - Customer Service

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Position Summary:

Provide the fastest on-time door-to-door service, coordinating collections & deliveries, processing shipments for exports and imports. Pro-actively clear shipments with Customs and other government agencies where possible. Liaise with airlines, international agents, and other overseas offices in our network ensuring our shipments are handled appropriately. Rectify operational issues minimizing delays to agreed delivery times. Handle time critical shipments, dangerous goods, temperature sensitive products using special packaging (including refrigerants and temperature monitors).

Responsibilities:

Imports

Utilization of in-house Transport Monitoring System and reports applicable to inbound shipments according to SOP 600 and operations email

Review and provide “ok to send” to origin offices

Provide origin offices with sending instructions when necessary

Verify job details against the shipping document to ensure accuracy for the shipment details e.g. Drive away, service code, flight details etc

Contact consignee to obtain relevant import licenses and confirm payment method for duty & taxes when required

Co-ordinate with Agents for clearance applicable with government agencies in a timely manner to ensure the fastest possible deliver time

Ensure shipments are stored at the correct temperature condition on arrival until delivery

Follow special instructions for each shipment

Prepare delivery manifest for the Couriers

Plan & engage 3rd party transporter when required

Send daily inbound advice and POD confirmation to key customers as required

Perform shipment check and replenishment of refrigerants for inbound shipments

Provide or email import Customs documents requested by Clients

Exports

Utilization of in-house Transport Monitoring System and reports applicable to outbound shipments according to SOP 600 and operations email

Arrange flight bookings with carriers and 3rd party provider

Prepare packaging and/or refrigerants for each shipment

Mark and label shipments in accordance with local regulations and the IATA DGR

Check and tally MAWB, Airline labels against shipment details and packaging for export

Follow destination office sending instructions

Enter all applicable extra charges for each job

Update and manifest jobs, including attaching documents to Opti view

Obtain necessary endorsements / clearance with applicable government agencies when appropriate

Confirm uplift (postflight) for all outbound shipments including agent locations & airline transfers

Perform station transfer for shipments transiting Kuala Lumpur

Check and replenish refrigerants when necessary for all outbound shipments including shipments transiting Kuala Lumpur

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Skills and Knowledge

Driving License, preferably with Good Driving License (GDL)

Minimum level with a pass in English, and or above Diploma or equivalent

Experience in Import and Export Documentations

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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