**General information** **Ref #** 18627 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** Work schedule is hybrid with 3 days in the office and 2 days virtual. Complete 100% daily reports and resolve internal and external inquiries in a timely manner. Has achieved subject matter expertise status and is able to attain maximum production while complying with company policies and procedures. Maintains industry best in class dealer service and processing turn times. · **The Work Itself** * Timely review and audit reports for compliance with policy guidelines. * Navigate multiple computer systems to complete in depth account analysis, research, and manage monetary transactions. * Mitigate risk by looking beyond the obvious for information or behaviors that may warrant investigation and/or escalation. * Exercise judgment to research and solve operational problems where the answer is not apparent. * Proactively identify and recommend solutions to improve existing procedures, and business processes to meet the changing needs of the business and customer. * Maintain elevated levels of accuracy and diligence, identifying any fraud or potentially fraudulent information. * Ability to work in a high-volume environment while achieving cycle time and accuracy requirements. * Collaborate with dealers, sales, underwriting, funding teams, and Regional Business Centers to resolve deficiencies or inquiries. * Support various business and/or department level projects. * Clearly & professionally communicate items requiring resolution to dealer/internal customer via phone or email in a timely manner. * Document detailed actions taken to resolve exceptions in system of record. * Dealer/customer/LOB calls initiated, answered, and returned in a timely manner. * Information provided to dealers must be accurate and in alignment with company policies. * Participate in User Acceptance Testing as needed. * Complete required compliance training according to department deadlines. **The Skills You Bring** * High School diploma or equivalent required. * Bachelor’s degree in business related discipline preferred. * Accounting background may be used as proxy for experience. * Prior experience in financial services or similar industry needed. * Prior phone handling experience preferred. * Effective communication skills in both written and verbal, and ability to foster strong working relationships. * Performs clerical, administrative and technically based activities and/or supporting tasks. * Above average computer knowledge of Microsoft Office programs. **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** **Emerging:** 47840 **Experienced:** 49920 **Expert:** 52000 Incentive Compensation: This position is eligible to participate in our annual incentive plan