JOB TITLE:  Rep Services Support LOCATION: Santiago - On site SCHEDULE: Mon to Fri from 9:00 am -6:00 pm / 10:00 am - 7:00 pm DLS   GENERAL DESCRIPTION OR PURPOSE OF JOB:   This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team.   Required: High school diploma or GED One year of previous customer service or order processing experience Working knowledge of MS Office suite applications Strong oral and written communication skills Ability to work both independently and in a team environment Ability to make decisions and exercise judgement Attention to detail and ability to scan for accuracy   RESPONSIBILITIES / ESSENTIAL FUNCTIONS:    Perform standard account setup and order entry functions Create and maintain account information Enter, correct and process orders Evaluate and audit orders to determine if they are production ready and take corrective action Maintain necessary data documentation in OnBase Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry Miscellaneous administrative tasks as assigned E-Mail Monitor assigned e-mail boxes Open and distribute email Team participation and responsibilities Communicate openly with team members, provide feedback, instill cooperation and trust Participate in the team’s sense of vision, mission, and common purpose Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members Contribute to the team’s goal of continuous improvement, anticipating and adapting to change Provide recommendations for process improvement Communication Communicating order delays and updated ship dates to reps Communication with internal business partners regarding orders and information needed.