JOB TITLE: Rep Services Support LOCATION: Santiago - On site SCHEDULE: Mon to Fri from 10:00 am - 7:00 pm DLS 9:00 am -6:00 pm SALARY: DOP$ 40,000 Monthly GENERAL DESCRIPTION OR PURPOSE OF JOB: This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team. Required: + High school diploma or GED + One year of previous customer service or order processing experience + Working knowledge of MS Office suite applications + Strong oral and written communication skills + Ability to work both independently and in a team environment + Ability to make decisions and exercise judgement + Attention to detail and ability to scan for accuracy RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Perform standard account setup and order entry functions + Create and maintain account information + Enter, correct and process orders + Evaluate and audit orders to determine if they are production ready and take corrective action + Maintain necessary data documentation in OnBase + Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry + Miscellaneous administrative tasks as assigned E-Mail + Monitor assigned e-mail boxes + Open and distribute email Team participation and responsibilities + Communicate openly with team members, provide feedback, instill cooperation and trust + Participate in the team’s sense of vision, mission, and common purpose + Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members + Contribute to the team’s goal of continuous improvement, anticipating and adapting to change + Provide recommendations for process improvement Communication + Communicating order delays and updated ship dates to reps + Communication with internal business partners regarding orders and information needed.