Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer is looking for a Repair Centre intern who will help in overseeing the repair centre operations in APAC and will handle the RMA receiving. Likewise, the role will assist in forecasting and ordering of all necessary replacement parts, swap stock, and accessories needed to carry out day to day operations. you will work with cross functional teams across departments in order to consistently follow procedures, answer inquires completely and clearly and then provide feedback on reoccurring issues, causes of escalations, and offer remedies for improvement are the basics for the function.Receive and troubleshoot Razer products from customers requesting RMAAssist in the management of spare parts inventory and allocation globallyOversee timely repairs of blades and phones across the Asia Pacific RegionCommunicate with the repair centres about current stock and potential issuesAssist in ensuring that SLAs are met across all Repair CentersManage shipments of product replacement and spare parts within Asia PacificAssist in testing and troubleshooting of received RMA cases

Learning Objectives

Technical Troubleshooting and RepairInventory and Spare Parts ManagementCustomer Service and SupportQuality Assurance and TestingCommunication and Coordination

Pre-Requisites :Attention to detail is criticalStrong and proven problem-solving skillsAbility to multitask – working on multiple cases at the same timeExcellent organizational skillsMust demonstrate the ability to prioritize tasks and work under strict timelinesAble to excel and strive in a fast-paced environmentSelf-motivated and self-drivenExcellent verbal and written communication skills and comprehensionSolution-orientedProcess-driven and dedicated to following and improving established policies and proceduresAbility to critically think and analyze information on the fly 

Are you game?