Essential Responsibilities

Lead the performance of field operations for all service/maintenance projects Maintain project schedules and ensure deadlines are met Develop action plans to address deficiencies regarding safety, callback rates, and technical support Generate field leads and assist service sales representatives in selling upgrades and repairs Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets Conduct field education training ensuring that we create and maintain a safe working environment Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Coordinate all material deliveries and issuing purchase orders Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

 

Education / Certifications

High school diploma or equivalent required; bachelor’s degree preferred

 

Basic Qualifications

Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Need to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills and goal-orientated with strong time management and organizational skills

 

Preferred Qualifications

Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred Knowledge of elevators, elevator service contracting, and elevator service estimating desired