**Embark on an Exciting Career Journey with Us!** Are you ready to take your career to the next level with a respected brand that truly values its team members? We are thrilled to partner with a client that is committed to creating a unique and inclusive culture where every individual is recognized and appreciated. As the department leader, you will take charge of every aspect of the repair process, ensuring that accounts and consumers enjoy a premium service experience. Your leadership will inspire a dedicated team committed to upholding high standards and operational efficiency. Why You Should Join Us: + Dynamic Culture: Immerse yourself in a collaborative environment that fosters respect, trust, integrity, and creativity. Here, every voice matters, and your contributions will make a real impact. + Empowering Growth: Join a team dedicated to elevating each other, with numerous opportunities for professional development and career advancement. + Renowned Excellence: Become part of a company celebrated for its outstanding products and exceptional customer service. Your efforts will contribute to a legacy of excellence. Key Responsibilities: + Customer Service Leadership: Develop and implement customer service standards that guarantee an outstanding experience for every client. + Continuous Improvement: Drive innovation in service practices while identifying and seizing opportunities for enhanced productivity. + Team Development: Recruit, train, and mentor team members, fostering a culture of growth and excellence that empowers everyone to thrive. + Strategic Collaboration: Work alongside site leaders to align staffing and departmental metrics with company goals, ensuring a cohesive approach to success. + Proactive Management: Oversee inventory and the repair management process, promptly addressing and resolving any issues that arise. Desired Skills & Qualifications: + Bachelor’s degree in business administration or a related field. + 5-7 years of progressive customer service management experience. + Strong leadership abilities paired with a commitment to delivering outstanding customer service. + Proficiency in computer applications, including Microsoft Excel and Word, with experience in CISCO phone systems and Zendesk preferred. + Ability to juggle multiple tasks while maintaining a positive attitude and a focus on results. Compensation & Benefits: + Competitive Salary: Enjoy a salary range of $65,000 - $75,000. + Affordable Insurance: Benefit from low premiums on medical, dental, and vision plans. + Financial Security: Take advantage of Flexible Spending Accounts and Health Savings Accounts (with company match). + Education Support: Access tuition reimbursement and paid parental leave to support your family and education. + Generous PTO: Benefit from generous paid time off and holidays to recharge and maintain work-life balance. + Retirement Planning: Enjoy a 401(k) match and company-paid life insurance for your financial future. + Wellness Support: Utilize the Employee Assistance Program and many more benefits designed for your well-being! Join Our ‘Ohana! If you are passionate about making a difference and delivering exceptional service, we invite you to become part of the team. **Your journey starts here—apply today and let's create something amazing together!** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.