Repair Station Support (2025-039) Astronics Subsidiary Astronics AES Location Kirkland, WA Description **JOB SUMMARY** The Repair Station Support role will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They will enter information into databases or software programs and verify accuracy of data. **ESSENTIAL JOB FUNCTIONS** **Customer Service Support:** + Interacts with customers, company sales and/or service representatives to handle a variety of pre- sales or post-sales service functions. + Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. + Updates databases with status of returned materials issues and accounts for returns inventory. + Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. + Ensure service information accessible by sorting and filing documents/forms. + May schedule field service repair calls. Handles requests for additional company materials. + Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. **Data Entry Support:** + Enters data from a source document into a computer system. + Verifies entries for accuracy and completeness. + May convert data from one electronic system to another. + Performs audits of own work or that of others to ensure conformance with established procedures. **MINIMUM QUALIFICATIONS** **Education/Experience:** + High school diploma or equivalent required + Demonstrates familiarity of job duties (typically 1-2 years of direct experience in the essential functions of the position) **EMPLOYMENT ELIGIBILITY REQUIREMENTS** + As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). **Must be a US Person under ITAR to be eligible.** + An offer of employment is contingent on successfully passing a pre-employment background screen and **drug test including screening for the use of cannabis.** **Salary is $18.46 - $24.97 per hour.** Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered. **Astronics AES offers a competitive benefits package including:** + Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity + Save for the Future - 401K & Employee Stock Purchase Plan + Find Balance - Employee Assistance Program, work/life balance culture + Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year Position Requirements See above. Full-Time/Part-Time Full-Time About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision. EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This position is currently accepting applications.