Repair Supervisor - ATT Refurb

 

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, and assisting on handheld devices, functional items, and radios.

 

 

A Brief Overview

The Repair Supervisor leads a team of technicians who are accountable for meeting customer demands that include added value services such as installation & assembly of equipment. This role is responsible for building a team, providing training & direction to employees, coaching and assessing team members, scheduling resources to meet deadlines and monitoring work quality and escalation. Monitors production and work quality and coaches on performance. The Supervisor directly monitors daily, weekly & monthly KPIs and collaborates with the team in achieving goals and objectives.

 

Responsibilities

 

Monitor and meet daily, weekly and monthly Production and Budgetary goals. Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required Scale labor and meet production demands through effective scheduling and assignment of employees. Ensure achievement of production throughput against stated capacity targets. Exercise considerable initiative/judgement in work methods and in interpreting and delegating work requirements/goals Ensure that team members follow defined procedures and comply with quality requirements Make business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling. Complete employee assessments and provides feedback to include individual development plans, short term goals and long-term goals. Ensures that the operational staff is qualified and adequately trained. Conforms with quality control audits and coordinates corrective actions as needed. Work positively with support functions to fully define the processes/procedures/controls relevant to team activities. Provide support and input to continuous improvement activities within the team Research customer impacting issues at a level to be able to provide root cause and corrective action. Effectively collaborates with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals. Liaise and communicate with other departments (including program management and customer) and ensure an effective interface is maintained Ensure appropriate cleanliness, organization and compliance with Safety, and quality requirements. Participates in recruitment activities for their perspective teams Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals