Job Description The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for reviewing and processing requests related to changes in payment amounts or terms for borrowers with student loans. This role involves utilizing internal tools and the loan servicing system to update repayment schedules as requested by borrowers or as required by repayment guidelines. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Skills and Experience   High School Diploma required.   High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s)   Excellent keyboarding skills, with the ability to successful maintain high quality standards.   Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.   Excellent communication skills (verbal/written/interpretation).   Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations   Excellent time management skills, with the ability to adapt to an ever-changing environment.   Basic to intermediate mathematical skills would be preferred.   Must be flexible between 7:00 am and 5:00 pm, Monday through Friday. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.