Job Description

Assist in training and developing Account Reps and Sr. Account Reps. Business continuity; provide back-up for other Account Reps during time-off and handle special projects as assigned by manager or supervisor.  Assist with auditing and employee development. Coordinate and administer strategic marketing plans. Culture development. 

The starting salary for this role is $50K; commensurate with experience.

What You’ll Do:

Assist manager, supervisor in initial training regarding Hertz’ processes and primary job responsibilities for Account Representatives Monitor Account Rep activity in maintaining all workflow processes as outline in the job descriptions for the Account Reps  The Account Administrator will act as mentor Act as back up for account representatives when they are out, if needed. Have knowledge of respective insurance partner’s company goals and objectives to identify areas in which Hertz can assist with streamlining of processes, cost-saving measures and improvements in customer service Conduct audits per month and provide feedback regarding improvement areas.  Perform daily/weekly/monthly operative tasks  Point of contact in supervisor or managers’ absence.  Provide insight to the local and national sales teams involving strategic initiatives that could further drive revenue and increase market share Assist Manager with ensuring that Account Representatives complete all reports accurately, and within assigned deadlines Assist Manager and Supervisor with quarterly performance reviews of Account Reps  Maintain Replacement Account Web Site with relevant and current information Work with Sales and New Account Department to set up new CDP’s in HLES, Sales Systems, and HIRS Working with analyst on training opportunities and areas of improvement  Work replacement extensions email box to make sure all emails that come through the box are answered within 24 hrs.      Keep a running tally of how many come through the box. 

 

What We’re Looking For:

Strong commitment to customer service Well-developed oral and written communications skills Well-developed organizational skills Demonstrated ability to delegate tasks and lend supervisory leadership to Account Representatives  Demonstrated ability to work effectively with others Excellent judgement and leadership skills  Must possess management-level decision making skills Strong PC skills – Proficient with Microsoft Word, Excel, PowerPoint, Outlook, GAR, DASH, EDICAR, HLES, HIRS, HIRMS Minimum 2-year experience in role as Account Representative College Degree

 

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental    Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more