Requisition ID:  187275 
Career Group:  Store Management 
Job Category:  Retail - Administration 
Travel Requirements:  0 - 10%
Job Type:  Full-Time
 
Country: Canada (CA) 
Province: Ontario  
City: Grand Bend
Location: 4739 Grand Bend Sobeys
Postal Code: N0M 1T0
 
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  
 
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 

Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “Sobeys .” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.

Ready to Make an impact?

The Replenishment & Support Services Area Leader works with the Store Operator to provide and communicate strategic direction and vision that has been customized for the local market as well as, to coach, motivate, and develop Department Managers to foster customer loyalty, fulfil customer needs, and actively contribute to a total store environment of employee and customer engagement. They support the fiscal operation of the store and will manage budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll be focusing:

Operations:

• Partner with Store Leader to support and Perform Replenishment strategy including re-stocking, planogram changes, seasonal changes, and regional donation programs/participation
• Effectively communicate and partner with other Area Leaders (Production and Support Services) and Store Leader to execute overall store strategy
• Provide strategic direction and vision for the Replenishment function
• P&L management for Replenishment teams including sales forecast, margin driving strategies, shrink controls, managing payroll targets and controllable spend
• Direct and manage Replenishment teams to achieve sales, profits, and labour goals
• Create, review, and finalize Replenishment employee schedules to ensure appropriate staffing levels while managing labour costs
• Manage equipment escalations, ensure completion of repairs, and interact with vendors as needed
• Own and update Replenishment and Produce sales forecast and weekly plans
• Review and ensure completion of department-to-department transfers, manage credit requests, and review weekly expenses to assist with department profitability
• Utilize CAO reports to identify inventory opportunities, and partner with Admin & Systems Team to take appropriate actions to optimize inventory including adjusting shelf capacity and minimums in CAO
• Act as a conduit and key contact between the store and backstage for Replenishment team
• Manage vendor relationships and sales rep visits
• Perform loss prevention strategies to reduce theft
• Act as Store Leader/key holder when Store Leader is not in the store (rotate with other Area Leaders)

Customers:

• Partner with Store Leader to review and address customer feedback, monitor customer service expectations and mystery shopper(s), manage CARE program and customer surveys, and implement innovative solutions to meet customer needs
• Maintain an up-to-date, deep understanding of Replenishment items and baseline understanding of other store departments’ services and goods to direct customers as needed
• Share product and service knowledge with Replenishment employees and other store departments to help service customer
• Leveraging knowledge of Replenishment and other departments’ services and goods, answer customer questions and help customers make decisions

Employees:

• Own the training and onboarding for team members, ensure team members are supported and enabled to deliver their roles to expected standards, including coaching and influencing employees through change
• Assist Replenishment Managers in administering training to Replenishment employees
• Conduct Replenishment Manager performance evaluations
• Responsible for scheduling and managing/maintaining the WFM System (KRONOS).
• Create, review, and finalize Replenishment employee schedules to ensure appropriate staffing levels while managing labour costs Function/Geographic/Banner Specific (optional)
• Potential to own day-to-day floral and wellness operations and staffing, dependent on store floral and wellness volume

What you have to offer:

Skills/Knowledge:

• Leadership including management, delegation, and conflict resolution
• Strong coaching and mentorship skills
• Effective communication and customer service skills
• Quality judgement and decision-making skills
• Ability to analyze financial and statistical information and use that information to make informed decisions; P&L and inventory management
• Strong Produce & Replenishment knowledge (shelf life of produce, temperature to display produce at, re-stocking methods and timing, etc.)
• Food Safety certified with an understanding of food safety, rotation, and handling
• Knowledge of inventory needs for all departments
• Ability to read planograms and flowagrams
• Total store knowledge to support customer inquiries (i.e., where things are located, general information on latest product and service trends, who to connect them with to get answers, etc.)
• Physical ability to stand for extended periods of time, bend, climb, balance, kneel, and frequently push/pull up to 50 lbs., and lift more than 25 lbs.
• Strong knowledge of company WFM software (KRONOS)

Experience:
• high school education/GED
• Must be 18 years or older
• 3-5 years of previous retail experience including people management and budget management
• Inventory knowledge / quantitative experience

#INDON

 

Sobeys  and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.

 

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. 

 

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.