At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Payment Services Reporting and Project Quality Control Analyst is responsible for working collaboratively amongst each group in the Control Framework & Governance team and is part of the Reporting team. The individual will support ongoing reporting routines and assigned projects on a daily, weekly, monthly and quarterly basis. This role will include developing reporting, data entry and analysis, and various related risk management projects. Individual will assist in risk identification and response and escalate risks as appropriate.


Position Highlights

Complete weekly metric reports for Business Line Complaints Coordinator and Issue Management teamsReview and provide analysis on Complaints ReportingComplete monthly Executive Risk Reporting, including collaboration with Key Risk and Business Leaders to publish critical Governance ReportingWork with Issue Coordinators to track, publish and identify potential issue risks, support routines for Issues Management oversightAssist with maintenance of program support documentation, including incorporation of updates driven by changes to programs and policiesManage the Reporting Team SharePoint sitesAssist with the development of reporting in PowerBI and/or TableauSupport special projects as assigned

Basic Qualifications

Bachelor's degree, or equivalent work experienceThree to five years of applicable experience

Preferred Skills and Experience

Ability to work in a diverse and inclusive environment with open lines of communication, and capability speaking to and articulating concerns and risks effectivelyExcellent written, interpersonal, and verbal communication, organizational, presentation, project management, and analytical skillsMust have strong attention to detail and focus on accuracy, with ability to manage time effectively and prioritize work with minimal supervision/guidance both individually and as part of a teamMust have the ability to work in a dynamic work environment and manage multiple assignments, requests/emails, tasks, projects, and deadlines simultaneously often within compressed timeframesAbility to adjust quickly to shifting priorities and make quick decisions with limited oversight in support of team and organization goalsMust possess exceptional critical thinking and independent judgement and decision-making skills with limited direct supervisionProficient computer skills using a variety of software packages, including Microsoft Excel, PowerPoint, SharePoint, and OneDriveExperience with advanced reporting and data analytic tools like PowerBI and Tableau

Hybrid/flexible schedule

 

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00 - $105,490.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.