TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The Reporting Supervisor is responsible for supervising the Reporting staff to create and maintain ad hoc and timely, highly accurate reporting to support contact center operations. The Reporting Supervisor will work directly with the WFM and operations staff to assist with reporting inquiries. This role will develop, train and mentor new and existing Reporting staff. The Reporting Supervisor will also develop professional reports, dashboards, and charts to Operations leadership to provide an overview of KPIs and relevant information.DESCRIPTIONSupervise Reporting department personnel and the Reporting function to ensure all necessary reports and dashboards are delivered consistently accurate and within the desired specified time framesDevelop and maintain audit and validation tools for all reporting aspectsAct as a strong coach and mentor to develop and train reporting staffEvaluate reporting process malfunctions and adverse events for Workforce ManagementProvide business intelligence reports for planning and performance purposesReview current Command Center processes for automation, efficiency, and scalabilityDevelop effective relationships with Workforce Management staff, Operations staff, and leadersPerform other duties and assignments as directed

REQUIRED SKILLSProven experience as a Data Supervisor or Analytics ManagerKnowledge of Excel, Power BI and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS)Solid experience in data analysis and reporting; industry experience is a plusSuperb communication skillsAttention to detailProblem-solving aptitudeStrong leadership, analytical, organizational, and multi-tasking skills

 

DESIRED SKILLS AND EXPERIENCETwo to three years of supervisor experienceBSc/BA in Computer Science, Statistics, Data Management, or a related field a plus 

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.