BRMi is seeking a Repossession Specialist to coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on our customer's loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.
**FT onsite in Winchester, VA**
Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance
Hourly: $12.41-$16.81
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Responsibilities Responsible for coordinating all aspects of the repossession processRemain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)Communicate to members, co-makers, and/or joint owner on all aspects of the repossession processPrepare all documents required to initiate the repossession processContact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companiesServe as point of contact for internal departments regarding repossessionsSelect repossession agents and negotiate fees for repossessionDocument all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession processProcess impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateralMonitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as neededRecommend accounts to skip companies and/or License Plate Recognition staging if unable to locateRecommend accounts to be returned to LCR, or Bankruptcy if unable to locateSubmit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to membersAssist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the memberPrepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateralMaintain an overall quality assurance audit rating of 90%Determine floor price and send required documents to auction, release vehicles for sale in Auto IMSReceive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale dateReview and process sale proceeds with accounting department to ensure funds are applied properly to the member's accountSubmit requests to reduce interest rates to "0" on open book loans with a deficiency balanceMaintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and proceduresMaintain records of repossessions and prepare reports for managementTrack and reconcile expenses with general accounting incurred during the repossession processPerform other duties as assigned Qualifications Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)Experience in the collection of delinquent loansExperience using auditing/accounting principles and methods, preferably in a financial institutionExperience in financial counseling, negotiating, and explaining decisions to membersExperience in financial transaction/processing related responsibilitiesExperience working with all levels of staff, management, stakeholders, and vendorsAbility to describe and discuss mechanical conditions of automobilesAbility to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policiesAbility to work independently and in a team environmentDesired - Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and proceduresEffective member/customer service skillsEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsEffective skill assimilating information, analyzing facts, and developing logical conclusionsEffective skill performing mathematical calculations and working accurately with numbersEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill building effective relationships through rapport, trust, diplomacy and tactEffective skill interacting tactfully and effectively in difficult situationsEffective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomesEffective research, analytical, and problem-solving skillsEffective organizational, planning and time management skillsEffective verbal, interpersonal and written communication skillsEffective database, word processing, and spreadsheet software skillsDesired - College level courses with concentration in Accounting, Finance, Business, or related field** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
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