13 Centennial Rd, Kitchener, Ontario N2B 3E9 **Job Description** **TruGreen Canada** **As a TruGreen Employee, you'll enjoy:** **· $18.90** **PER HOUR (guaranteed hourly rate plus bonus)** **·** **Work from your home** **· When working from home:** **Use of personal secure cell phone or land line required** **Use of personal laptop or desktop with monitor required** **Must have high-speed internet access (min. of 25 MPHS)** **This position could also be working from our office, or a form of hybrid.** **· Best** **training program in the industry – fully paid** **· Medical** **and Dental Benefits** **· Group** **RRSP with company matching** **· Top** **performers have the ability to advance their careers** **· Full** **time available** **– days/evenings/weekends** **· WEEKLY** **PAYROLL** **Position Overview** **Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.** **Responsibilities** **• Answers inbound customer service calls with a warm and courteous greeting.** **• Resolves customer service concerns to determine root cause of the concern.** **• Regularly seeks assistance to handle calls requiring extensive problem solving.** **• Updates and maintains customer database with accurate customer information and timely data entry.** **• Provides resolution and timely follow-up with the customers.** **Come Grow with US! Excellent salary plus bonus and benefits plan!** **We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.**