**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. In American Express, we provide solutions to support our customers by providing world-class service. Our ideal candidate must be able to establish conversations effectively, must be empathetic in understanding the client's needs to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies. We are looking for someone with analytical, documentation and time management skills, Experience is important but what we really seek is an open mind. If you find it easy to learn new skills and work in a fast-paced environment, you could be well on your way to starting your career at American Express. If you are a problem solver by nature and like to exceed expectations, this is the role for you. As a customer support professional, you will be responsible for providing world-class customer service to our cardholders by: + Maximizing our services and benefits with the aim of making AMEX the business card of our Affiliates and establish their loyalty to the brand. + Analyze our Cardholder's spending history, trends and determine their needs to ensure personalized interaction on each connection. + Achieve pre-established goals of service and efficiency. + Stick to your schedule and efficiently handle inquiries from card members + Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction. + Have conversational skills and knowledge of Microsoft Office. **Minimum Qualifications:** + Passion for customer service. + Strong negotiation skills. + Clear and concise communication in Spanish. + Develop customer loyalty through exceptional listening. + Ability to build trust in conversations with our customers. + Work simultaneously in an environment driven by various fast-paced and competent metrics. + Navigation in Windows environment. + Adaptability. + Ability to recover from adversity. + Resolution to the client in an effective and adequate way. + Agility **Additional Requirements:** + Flexibility to work anytime between 06:00am-11:00 pm, including weekends + Hybrid Environment- on site expectation 3 days/week + Workplace Flexibility: Full time. Shift flexibility requirements + American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives "Our goal is to ensure that this is a place where all colleagues are engaged, have a voice in the company and can reach their full potential. Because here at American Express, being yourself matters." **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Customer Service **Primary Location:** Mexico-CDMX-Mexico City **Schedule** Part-time **Req ID:** 24020672