At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of the Role

We currently have a permanent position available in the Customer Service department.  The Customer Service Representative acts as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

Salary:  $38 220-$50 160 ****Salary offers will vary commensurate with experience, education, skills, and training.****

We support and care for our employees and their families by providing:

Competitive salariesAdvantageous corporate agreementsFull range of group insurance benefitsGroup retirement pension plan with employer contributionPurchase option of company stocksGroup RRSPHealth and wellness program in the workplaceAssistance program for employees and their familiesSaputo products at a discounted price

How you will make contributions that matter:

Build sustainable relationships of trust through open and interactive communication with customersIdentify and assess customers’ needs to achieve satisfactionManage both inbound and outbound calls with internal and external customersProcess EDI and manual orders; handle order inquires in a timely mannerWork cross functionally with team members, planners, distribution, warehousing, supply chain & salesParticipate in driving customer value, above and beyond salesHandle concerns, provide appropriate solutions and alternatives within time-limits and follow up to ensure resolution;Assisting overall team members with all order processing responsibilitiesAlways display competence, courtesy and professionalismSupport and maintain Saputo quality standards

You are best suited for the role if you have the following qualifications:

Secondary school diploma and minimum of 2 years’ experience in a customer service environmentStrong, clear communication and interpersonal skills; exceptional telephone manner is essentialOrganizational skills with strong attention to detailExcellent data entry skills – speed and accuracy a mustKnowledge of Microsoft Office applications including Excel (formulas, V-lookup an asset)Ability to multitask in a dynamic environment both independently and as part of a teamQuick thinking with the ability to work under pressure and to establish prioritiesAdaptable, empathetic, patient and a positive-attitude are key requirements of this roleBilingualism (French and English) in speaking and writing is essential, as the teams and clients are spread across Canada. Schedule flexibility is required; including occasionally working on a stat holiday

This year, Saputo is celebrating 70 years of passion and craftsmanship!

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.    

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.