At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_“I can’t live without them.”_** Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 850 76th Street S.W. - Byron Center, Michigan 49315 **Job Description:** **Position Summary:** This is role is responsible to respond to phone, mail, email, and face-to-face inquiries from customers and prospects about the company's products and services by following standard scripts and procedures. Gather and exchange information to adjust orders, process credit requests, etc. in a professional and timely manager. **Here’s what you’ll do:** + Respond to variety of inquires regarding credit situations via web, email and phone. + Contact other departments and locations within the organization to respond to customer inquiries according to standard scripts and procedures. + Process incoming credit request within company polices from web, phone, email and credit cases + Maintain records and files regarding customer interactions via Customer Service Management system; access customer account information to facilitate such interactions. + Monitor, review, research and resolve discrepancies received through merchandise pick up request forms. + Take action to solve basic problems and escalate more complex ones to Customer Service Manager based on established guidelines. + Handle incoming calls in a professional, helpful and timely manner. + Develop and maintain working relationships with key customer contacts; through interactions build an understanding of business issues, future needs, etc. and document such information and inform sales personnel as appropriate. + Additional responsibilities may be assigned as needed. **Here’s what you’ll need:** + High School Diploma (Required) or GED + Two years of customerserviceexperience or equivalent combination of education and experience. + Strong written and verbal communication skills. + Ability to effectively listen and elicit information. + Knowledge of commonly used customer service concepts, practices, and procedures. + Computer literacy and ability to use on-line system for input, maintenance and inquiries. + Competency in computer software packages. + Experience with Resolve 360 a plus **Physical Requirements:** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) . SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position. **SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.** Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at recruiting@spartannash.com.