Job Title:

Representative, Operations (Associate, Investigations)

Job Description

To manage payment queries from clients, internal departments and banks, and perform control over transaction processing performed by remittances team.
To be compliant with alert management keeping in par with guidelines and policies

Direct Responsibilities

1. Query MANAGEMENT: Handle all tasks engaged in processing incoming & outgoing payment investigations to ensure operational delivery for APAC sites

Handle investigations under its responsibility according to management guidelines & procedures in order to ensure operational delivery:

–       Handle investigations received for banking & technical reasons

–       Ask authorization to verify the investigation cases or for follow up on the pending cases till completion

–       Chase up for reply from the CS or MO of the concerned affiliated site

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects  by the team members.

Contributing Responsibilities

1. OPC: Contribute to the Operations Permanent Control framework

2. CUSTOMER SERVICE: Monitor turn around times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts

3. CLIENT RELATIONSHIP MANAGEMENT: Support Middle Office to address ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team

5. SWIFT knowledge: Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients or banks

6. Reconciliation: Should have knowledge on nostro reconciliation

Technical and Behavioral Competencies required

TECHNICAL COMPETENCIES REQUIRED:

1.Familarity with Computer applications, MS Office, Business Objects etc

2.Familarity with Back Office Operations, Processes and systems.

3.Knowledge on various regulations connected with Banking Operations.

4.Operational Risk awareness

5.Knowledge on Banking Law & Practice

6.Product Knowledge on Cash Management

BEHAVIOURAL COMPETENCIES REQUIRED:

1.Communications Skills

2.Networking & Logistics Management

3.Interpersonal & Team Building Skills

4.Results Driven

5.Taking Initiative and Risk Management Skills

6.Client Focus and Decision Making Skills

Experience and Qualifications required

Experience:   Minimum 2 year

Qualification: Bachelor Degree and /or Master Degree

Location:

PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,

Language Requirements:

English

Time Type:

Full time

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