Job Title:

Representative, Operations (Associate, Remittances)

Job Description

To process, monitor and control transaction processing for Remittance & Payments preprocessing. to facilitate smooth functioning of operations while meeting the Operations Objectives of Lfor all the sites handled.

Direct Responsibilities

1. OPERATIONS MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects.

Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties

Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority

Contributing Responsibilities

1. OPC: Contribute to the Operations Permanent Control framework

2. CUSTOMER SERVICE: Monitor turnaround times and operational efficiency. Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.

Technical and Behavioral Competencies required

TECHNICAL COMPETENCIES REQUIRED:

Knowledge of preprocessing & processing of Remittance & Payments transactions. Knowledge of Basic Banking Internal Accounting Systems and Packages Familiarity with computer applications, MS-Office, Business Objects etc. Familiarity with Banking Back Office Operations, Processes and Systems. Knowledge on various regulations connected with Banking Operations

BEHAVIOURAL COMPETENCIES REQUIRED:

Good Communication Skills Good interpersonal skills Orientation towards Service Quality Ability to work independently Team work

Location:

PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,

Language Requirements:

English

Time Type:

Full time

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