This is an ON-SITE role located at: 2601 Meacham Blvd., Fort Worth, TX 76137 ABOUT US: Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=al) RESPONSIBILITIES: As a Payment Processing Representative, you will process payments for government/municipality customers and resolve any issues to ensure customer satisfaction. + Process inbound calls answering a variety of questions regarding Certified Payments operations from customers + Handle customer payment inquiries, complaints, and requests for payment information + Openly communicate by listening attentively and actively with customers, peers, leadership, and other departments + Strive for excellence in customer satisfaction by providing courteous service to all internal and external customers + Obtain and share information with other departments and associates as needed BASIC QUALIFICATIONS: (Required) + HS Diploma/GED + Prior customer service and technical troubleshooting experience in a call center environment + Experience informing clients, superiors, peers, and direct reports based on their information needs + Knowledge of computer software systems including Microsoft Outlook and Microsoft office applications + Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) + Bilingual (English/Spanish) + Bankcard industry experience + Present information in a clear and concise manner + Excellent customer service and verbal and written communication skills + Attention to detail, complete multiple or repetitive tasks, with demonstrated commitment to accuracy and quality + Analyze, prioritize, and solve situations by gathering information and evaluating options to make recommendations + Highly productive with minimal guidance + Ability to work independently and as part of a team + Track record of maintaining quality standards and implementing quality processes + Manage time effectively + Prioritize tasks to meet deadlines Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: + Healthcare (Medical, Dental, Vision) + Paid Time Off, Volunteer Time Off, and Holidays + Employer-Matched Retirement Plan + Employee Stock Purchase Plan + Short-Term and Long-Term Disability + Infertility Treatment, Adoption and Surrogacy Assistance + Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .