Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
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RESPONSIBILITIES:As a Payment Processing Representative, you will process payments for government/municipality customers and resolve any issues to ensure customer satisfaction.
Process inbound calls answering a variety of questions regarding Certified Payments operations from customers
Handle customer payment inquiries, complaints, and requests for payment information
Openly communicate by listening attentively and actively with customers, peers, leadership, and other departments
Strive for excellence in customer satisfaction by providing courteous service to all internal and external customers
Obtain and share information with other departments and associates as needed
BASIC QUALIFICATIONS: (Required)HS Diploma/GED
Prior customer service and technical troubleshooting experience in a call center environment
Experience informing clients, superiors, peers, and direct reports based on their information needs
Knowledge of computer software systems including Microsoft Outlook and Microsoft office applications
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)Bilingual (English/Spanish)
Bankcard industry experience
Present information in a clear and concise manner
Excellent customer service and verbal and written communication skills
Attention to detail, complete multiple or repetitive tasks, with demonstrated commitment to accuracy and quality
Analyze, prioritize, and solve situations by gathering information and evaluating options to make recommendations
Highly productive with minimal guidance
Ability to work independently and as part of a team
Track record of maintaining quality standards and implementing quality processes
Manage time effectively
Prioritize tasks to meet deadlines
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.