About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

SERVICE LEVEL AND PRODUCTIVITY

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:

Pricing and AvailabilityPurchase Order EntryOrder / Shipment StatusProduct Lead TimesCall Back / Follow Up CallCross ReferenceGeneral Product Information

Provide professional and accurate solutions for customer concerns through implementing the following:

Expedite OrdersInvoice CorrectionsReturn Goods Authorization / DirectionCredit and DebitSpecial Build and Drop Off OrdersTracking, correction, and processing of missing, misread or incomplete purchase ordersCustomer complaints including, but not limited to, missed   shipments and incorrect drop-offs and requests for creditDaily Regimen – Managing Orders Entered Yesterday, Past Due orders, and detection of possible pull-in/line downTool and system update of customer contact information

3.  Manage efficient usage of production time and company resources through the following:

Accuracy in Interaction HandlingMaintaining productivity within acceptable transaction volume levelsTracking of all White-Rodgers hold ordersUpdating tracking sheets (Shipment Issue Tracker, Johnstone RD Tracking Log)Portal ManagementAttends training, workshop, seminar, and focus group discussions of the teamWork within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.Take Care of Retail accounts in terms of orders coming in through EDI or Customer Websites as well as accounts that sends their Orders Manually.Make sure that inventory of items on the retail account websites are accurate/up to date.Take care of all return and scrap requests from retail and utility customers. Process all retail/utility related deductions.make sure to use all channels/portals to communicate back to customers and merchants if/when necessary

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion 

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.