Reprographics Operator

Salary: £25,665.75 + 15% shift allowance, total £29,515.61

Location: London, EC4N 8AL

Contract: Full Time, Permanent

Shift pattern: 37.5 hours a week, Monday to Friday, 7.5 hour shifts between the hours of 7am and 11pm with 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Reprographics Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Reprographics Operator would be responsible for delivering a first-class experience to our clients within the reprographics facilities.

The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supports the Team Leader in managing the management workflow.

  

Key responsibilities 

To produce high quality documents to client specifications using high speed reprographic and finishing equipmentMonitoring/replenishing consumables for printers, calibrating machinesReporting issues as per procedure and escalating issues to Team leaderScanning of hard copy mail/files into PDF format using high speed scannersBooking outbound couriers when required after the service desk has closedEnsuring work is competed in a timely fashion and of the highest qualityFull understanding of workflow processes and proceduresSupport colleagues and work as a team in order to achieve the best results for clientsUndertake additional duties as requested by management.Take responsibility for meeting targetsAttention to detail is paramountDevelop positive and professional relationships with customers.Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.Develop an understanding of the customer’s business and ensure that Williams Lea delivers a service in line with their objectivesAdvising where appropriate on the best method of product and cost savingDevelop positive and professional relationships with our clients.Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.Advising where appropriate on the best method of productionTo ensure all possible deadlines are achieved and managed in accordance with our client’s service level agreement (SLA)Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments To ensure the Reprographics area is kept clean and tidy at all times.Ensure that Health and Safety policy is adhered to at all timesEnsure UBS IT policies and adhered to at all timesAppropriate usage of Internet and emailEscalate and manage IT issues should they occur

Personal attributes

Reprographics experience preferred but not essentialWilling to learn or have previous experience within reprographics customer facing environmentCompetent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and TeamsExcellent attention to detail skills is a mustKnowledgeable about routine maintenance and upkeep of equipment preferableClient focused approach to provide our high standard of service requiredAbility to work alone or collaboratively daily as part of a wider teamAble to keep calm under pressureExcellent communication skills with confidence to deal with clients at all levelsAble to make logical decisions, considering all relevant information and alternative solutionsMust take ownership for tasks and problems and personal developmentMust be able to always show a professional and presentable imageTo be Self-motivated, enthusiastic, with a friendly and open manner

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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