Research and Adjustment Representative II Greensboro, North Carolina **Job Description:** **Work Schedule: Monday - Friday (8:00 AM to 5:00 PM)** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs. **Responsibilities:** + Works on daily incoming exceptions and maintains aged exceptions to a minimum + Enters daily entries through internet based applications + Performs routine or complex account maintenance depending on client account type + Maintains high-volume portfolios + Investigates and resolves issues and requests **Required Skills:** + Documented experience with Outlook, Excel, and/or PowerPoint + Must be meeting all performance standards within current role + Ability to manage multiple tasks on multiple systems + Proven track record of working independently + Ability to identify/escalate issues and process opportunities + Must be highly motivated with the ability to multitask and manage multiple priorities with minimal oversight and guidance + Ability to represent the business through written and verbal communication with internal and external customers + Self-motivated and goal oriented + Ability to adapt quickly to changes in the environment + Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently + Must be able to work in a team environment + Ability to navigate multiple computer systems + Ability to think critically and use sound judgment in decision making + Analytical and problem resolution skills **Desired Skills:** + Attention to Detail + Customer and Client Focus + Pipeline Management + Research + Critical Thinking + Decision Making + Problem Solving + Written Communications + Adaptability + Collaboration + Risk Management + Previous Collections or Recovery experience + College degree or commensurate work experience preferred + Knowledge of Deposit **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.