Job Description:

Work Schedule: Monday - Friday (8:00 AM to 5:00 PM)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

Responsibilities:

Works on daily incoming exceptions and maintains aged exceptions to a minimumEnters daily entries through internet based applicationsPerforms routine or complex account maintenance depending on client account typeMaintains high-volume portfoliosInvestigates and resolves issues and requests

Required Skills:

Documented experience with Outlook, Excel, and/or PowerPointMust be meeting all performance standards within current roleAbility to manage multiple tasks on multiple systemsProven track record of working independentlyAbility to identify/escalate issues and process opportunitiesMust be highly motivated with the ability to multitask and manage multiple priorities with minimal oversight and guidanceAbility to represent the business through written and verbal communication with internal and external customersSelf-motivated and goal orientedAbility to adapt quickly to changes in the environmentMust be detail oriented, an independent thinker, and able to handle multiple tasks concurrentlyMust be able to work in a team environmentAbility to navigate multiple computer systemsAbility to think critically and use sound judgment in decision makingAnalytical and problem resolution skills

Desired Skills:

Attention to DetailCustomer and Client FocusPipeline ManagementResearchCritical ThinkingDecision MakingProblem SolvingWritten CommunicationsAdaptabilityCollaborationRisk ManagementPrevious Collections or Recovery experienceCollege degree or commensurate work experience preferredKnowledge of Deposit

Shift:

1st shift (United States of America)

Hours Per Week: 

40