Research & Innovation Professional Job Req ID: 42484 Posting Date: 31 Jan 2025 Function: Strategy, Transformation & Business Intelligence Unit: Finance & Business Services Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: Competitive **Why this job matters** In this role you will support in the design / build / and support of automations across GBS, ensuring that we continue to grow our business whilst increasing our right first time and keeping our cost base down. Group Business Services (GBS) is an global operational service unit which allows BT to benefit from the economies of scale and expertise we get from doing things once. It lies at the centre of BT’s transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently. **What you’ll be doing** + As an Automation professional the role involves delivering the E2E development and delivery of processes from planning and tracking of deliverables and ensuring stakeholders are regularly appraised of status and progress requirements analysis through to support of live processes. You will lead on driving automation initiatives to improve customer satisfaction, increase revenues and decrease costs and defining the standards across our automation capability, keeping up to date with BT Security policies and work in a way that ensures data protection by design. + Work with the business - You will represent GBS by working closely with various cross functional teams for automation and work end to end automation support & solutions covering requirements gathering, design, development , UAT, deployment and maintenance with their support. You will plan and track of deliverables and ensure stakeholders are regularly appraised of status and progress throughout. + Learning new technologies – In a fast moving technology space you will have the opportunity to use your experience in automation to learn new intelligent automation technologies then taking this knowledge you will train the new capabilities out to your team, defining BTs automation strategy going forward. + Support our growth - You will lead on evolving our service to ensure we excel in meeting requirements, KPI’s, and customer satisfaction, through the maintenance of our live automations and leadership in taking forward ideas. You will also be supporting the delivery of new solutions including future technologies (AI etc) which may include managing third party vendors. + Live platform – You will ensure all code released into production is reviewed and meets the specified design standards set out by the CoE, leading on the control of releases into production, ensuring that all governance is followed and there is no impact to existing DB & live automations. **Skills:** + Design, build, testing and support of automations. + An understanding of configuration/scripting type technologies, such as excel macros / c#. + Quick learner (picking up skills on the job) + Aptitude for problem solving and logical thinking + Customer Engagement/ Business Analysis Preferred skills: + Robotic Process Automation (Blue Prism) + Excel Macro / Access (VBA) + R scripting + SQL scripting + Microsoft Technologies (.Net) + Web Development **Experience Required** **Experience:** + Experience with delivering robotic process automations + Experience and knowledge of project management in a structured environment + An understanding of, and a willingness to adhere to, formal change control procedures and disciplines. + Ability to liaise with senior level stakeholder representatives in a rational and measured manner and to communicate project progress, issues, risks and solutions + An aptitude for problem solving, with the ability to take a logical route to the source of an error + Good written skills with the ability to produce clear and concise documentation + Background in software delivery advantageous + A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team. **The skills you’ll need** Troubleshooting Agile Development Database Design/Development Debugging Programming/Scripting Microservices/Service Oriented Architecture Version Control IT Security Cloud Computing Continuous Integration/Continuous Deployment Automation & Orchestration Software Testing Application Development Algorithm Design Software Development Lifecycle Decision Making Growth Mindset Inclusive Leadership **Our leadership standards** **Looking in:** **Leading inclusively and Safely** I inspire and build trust through self-awareness, honesty and integrity. **Owning outcomes** I take the right decisions that benefit the broader organisation. **Looking out:** **Delivering for the customer** I execute brilliantly on clear priorities that add value to our customers and the wider business. **Commercially savvy** I demonstrate strong commercial focus, bringing an external perspective to decision-making. **Looking to the future:** **Growth mindset** I experiment and identify opportunities for growth for both myself and the organisation. **Building for the future** I build diverse future-ready teams where all individuals can be at their best. **About us** BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it. **A FEW POINTS TO NOTE:** Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. **DON'T MEET EVERY SINGLE REQUIREMENT?** Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.